AirRefund.com/en fees explained

At AirRefund.com/en we only charge if your claim is successful. On this page you can learn more about the details of our fee models and how they relate to our services.

How much does AirRefund.com/en charge?

We operate on a 'no win, no fee' basis, meaning that we will charge our fee only if your compensation claim is successful. See below for more information about our fee and what our service includes.

No win, no fee

No pre-payment, no risk — we only charge our fee if your claim is successful!

Standard fee

35%

This fee only applies if your compensation is successful and if we manage to handle your case without the involvement of a court. See below for what's included in the costs.

  • We use advanced flight data to verify your flight schedule

  • We check all circumstances surrounding your flight disruption

  • We assess applicable case law

  • We take over all correspondance with the airline

  • Online support for all your questions

  • Summons included

  • Amicable collection included

If your compensation is £520,

you receive £338 (65% of total compensation)

Legal fee

15%

We charge additional legal fee if the airline is not willing to pay out compensation and our laywers need to fight for your rights in court. See below for what's included in the costs.

  • In-house legal team for legal analysis

  • Legal partners in 9 countries (extensive legal coverage)

  • Draft and submit statement of claim

  • All communication with the court

  • Negotiations and a possible settlement with the airline

  • No legal risk for you, we cover it all

If your compensation is £520,

you receive £260 (50% of total compensation)

Wondering how much compensation you are entitled to?

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Price list

This price list is valid from January 2nd, 2024

Yource (parent company of AirRefund.com/en) has been fighting for passenger rights since 2010. We have now helped more than 1,000,000 passengers in 9 different countries. So we know what we're talking about and we're here to help.

1. Definitions

Our rates in this price list are inextricably linked to our general Terms and Conditions and apply to all our agreements.

2. No cure, no pay!

We only charge a fee when the airline actually pays the compensation. It therefore costs you nothing to submit your claim and you do not bear any risk. After submission, our experts will immediately start analyzing whether your claim is legally valid.

3. Service fee

When we have successfully completed your claim, we charge a percentage of 35% (incl. VAT) of the total compensation amount. What can you expect from us for that?

  • We use advanced flight data
  • We check all circumstances of your flight
  • We assess applicable case law
  • We take over all correspondence with the airline
  • Online support for all your questions
  • Request necessary documents per specific airline
  • Summons included
  • Amicable collection included

We strive to provide the best service for the lowest percentage in the market.

4. Legal fee

Only in cases where an airline still refuses to grant your claim after all steps taken, we will initiate legal proceedings. What are we going to do for you then?

  • In-house legal team for legal analysis
  • Legal partners in 9 countries, so very extensive legal coverage
  • Place a claim with the legal partner with the highest chance of success
  • Draft and submit a statement of claim
  • All communication with the court
  • Negotiations and settlement with the airline

For all the above work, Yource will ask an additional legal fee to be charged. This legal fee will be deducted from your compensation amount in addition to the service fee. The legal fee is 15% of the received compensation amount (incl. VAT). Please note, this only applies when we need to take legal action to redeem your claim.

To see our pricing before January 2024, click here.